{"xsrfToken":"a5e576b4d5bbc4e4964a55604db815f958a76ba8_lout","branding":{"id":"3","key":"lahdesk","name":"KYMO Service Desk","portalBaseUrl":"/servicedesk/customer/portal/3"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/55c08bd5-efde-403e-b522-f8190e4c4f74/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyZGY5YzllYS02MGQ5LTRjYWQtODM2MS0wNDM0Yzg0ZmFmM2QiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjU1YzA4YmQ1LWVmZGUtNDAzZS1iNTIyLWY4MTkwZTRjNGY3NCI6WyJyZWFkIl19LCJleHAiOjE3NDQzOTU3MjAsIm5iZiI6MTc0NDM5NTEyMH0.d1yByGiqaFTjUWMKydUNAoDGX_lDG0YjSb1wCd6w-Jk&client=2df9c9ea-60d9-4cad-8361-0434c84faf3d&mode=fit","logoId":"55c08bd5-efde-403e-b522-f8190e4c4f74","isLogoAvailable":true,"helpCenterTitle":"Welcome to the KYMO SA Help Center","sharedPortalName":"Help Center KYMO SA","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the KYMO SA Help Center","sharedPortalName":"Help Center KYMO SA","localeDisplayName":"English (United States)"},"fr-FR":{"helpCenterTitle":"Bienvenue dans le Centre de support KYMO SA","sharedPortalName":"Centre de support KYMO SA","localeDisplayName":"French (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#1b1c22","helpCenterTitleColor":"#f5f5f5","bannerMediaApiUrl":"https://api.media.atlassian.com/file/f01a10b8-0433-4a7c-bcd0-21836d887a35/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyZGY5YzllYS02MGQ5LTRjYWQtODM2MS0wNDM0Yzg0ZmFmM2QiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmYwMWExMGI4LTA0MzMtNGE3Yy1iY2QwLTIxODM2ZDg4N2EzNSI6WyJyZWFkIl19LCJleHAiOjE3NDQzOTU3MjAsIm5iZiI6MTc0NDM5NTEyMH0.DZboGODCim7pfpitMOYu2sGtfezK8VH1i9b7CqlgbpI&client=2df9c9ea-60d9-4cad-8361-0434c84faf3d&height=300&mode=fit","bannerMediaApiFileId":"f01a10b8-0433-4a7c-bcd0-21836d887a35","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"lahdesk","projectId":10012,"serviceDeskId":3,"name":"KYMO Service Desk","description":"<p>Welcome on the KYMO Desk portal !<br> You can contact the KYMO team about the following subjects. We will then handle your request as soon as possible.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"47","name":"Administrative question","descriptionHtml":"","callToAction":"Administrative question","introHtml":"<p>For KYMO administrative question like quotation, current order and billing.</p>","icon":10481,"iconUrl":"https://lahoco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10481","groups":[10],"key":""},{"id":"63","name":"Administrative question","descriptionHtml":"","callToAction":"Administrative question","introHtml":"<p>For LAHOCO administrative question like quotation, current order and billing.</p>","icon":10481,"iconUrl":"https://lahoco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10481","groups":[7,11],"key":""},{"id":"64","name":"New LAHOCO ENERGY feature","descriptionHtml":"","callToAction":"New LAHOCO ENERGY feature","introHtml":"<p>Suggest a new LAHOCO ENERGY feature</p>","icon":10539,"iconUrl":"https://lahoco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[11],"key":""},{"id":"44","name":"New LAHOCO HOME feature","descriptionHtml":"","callToAction":"New LAHOCO HOME feature","introHtml":"<p>Suggest a new LAHOCO HOME feature</p>","icon":10539,"iconUrl":"https://lahoco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[7],"key":""},{"id":"65","name":"Report a LAHOCO ENERGY problem","descriptionHtml":"","callToAction":"Report a LAHOCO ENERGY problem","introHtml":"<p>Report a problem in LAHOCO ENERGY</p>","icon":10512,"iconUrl":"https://lahoco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[11],"key":""},{"id":"46","name":"Report a LAHOCO HOME problem","descriptionHtml":"","callToAction":"Report a LAHOCO HOME problem","introHtml":"<p>Report a problem in LAHOCO HOME</p>","icon":10512,"iconUrl":"https://lahoco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[7],"key":""},{"id":"62","name":"Request account deletion","descriptionHtml":"<p>Any relevant informations will be communicated during the deletion process. Please note that your request can take 3-5 business days.</p>","callToAction":"Request account deletion","introHtml":"<p>If you wish to terminate your contract with LAHOCO services</p>","icon":10514,"iconUrl":"https://lahoco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10514","groups":[7,11],"key":""},{"id":"67","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>For technical support request</p>","icon":10505,"iconUrl":"https://lahoco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[10],"key":""},{"id":"66","name":"Technical support for LAHOCO ENERGY","descriptionHtml":"","callToAction":"Technical support for LAHOCO ENERGY","introHtml":"<p>For a technical support regarding LAHOCO ENERGY</p>","icon":10505,"iconUrl":"https://lahoco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[11],"key":""},{"id":"43","name":"Technical support for LAHOCO HOME","descriptionHtml":"","callToAction":"Technical support for LAHOCO HOME","introHtml":"<p>For a technical support regarding LAHOCO HOME</p>","icon":10505,"iconUrl":"https://lahoco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[7],"key":""},{"id":"60","name":"Email support","descriptionHtml":"","callToAction":"Email support","introHtml":"","icon":10466,"iconUrl":"https://lahoco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"36","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10541,"iconUrl":"https://lahoco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""}],"reqGroups":[{"id":7,"name":"LAHOCO HOME"},{"id":11,"name":"LAHOCO ENERGY"},{"id":10,"name":"Other KYMO project"}],"orderMapping":{"7":[63,46,44,43,62],"9":[47],"10":[67,47],"11":[66,65,64,63,62]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"LAHDES","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyZGY5YzllYS02MGQ5LTRjYWQtODM2MS0wNDM0Yzg0ZmFmM2QiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDEyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQzOTYzMjAsIm5iZiI6MTc0NDM5NTEyMH0.7_Hpt-xFOOkNF8XN5cu0ZJPYCIcX13WYaV3Dd7bjeSs","targetCollection":"upload-project-10012","endpointUrl":"https://api.media.atlassian.com","clientId":"2df9c9ea-60d9-4cad-8361-0434c84faf3d","tokenDurationInMins":20}},"reqCreate":{"id":67,"projectId":10012,"form":{"name":"Technical support","descriptionHtml":"","callToAction":"Technical support","intro":"<p>For technical support request</p>","instructions":"","icon":10505,"iconUrl":"https://lahoco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Subject","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10089","fieldConfigId":"10199","label":"First and last name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10092","fieldConfigId":"10202","label":"Phone number","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10060","fieldConfigId":"10160","label":"Project name","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10094","fieldConfigId":"10204","label":"My technical question","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attached file","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/67","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/67","calendarParams":{"firstDay":0,"date":"2025-04-11T20:12:00+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyZGY5YzllYS02MGQ5LTRjYWQtODM2MS0wNDM0Yzg0ZmFmM2QiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDEyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQzOTYzMjAsIm5iZiI6MTc0NDM5NTEyMH0.7_Hpt-xFOOkNF8XN5cu0ZJPYCIcX13WYaV3Dd7bjeSs","targetCollection":"upload-project-10012","endpointUrl":"https://api.media.atlassian.com","clientId":"2df9c9ea-60d9-4cad-8361-0434c84faf3d","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=lahoco","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"a5e576b4d5bbc4e4964a55604db815f958a76ba8_lout","baseUrl":"https://lahoco.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://lahoco.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"2df9c9ea-60d9-4cad-8361-0434c84faf3d","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"fc1837b3c896475d9e01b1ec313f58d4","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}